The Drivers of Engagement: Do They Get to Decide?

decision makingContinuing our series on building employee engagement, a third driver of engagement is involvement in decision making.  “Do I as an employee have the freedom to voice my ideas, and do I have a stake in the outcomes? In short, have I been granted ownership, autonomy, responsibility and accountability?”

Recall in an earlier video we saw a strong correlation between the position of an employee and that employee’s level of engagement; and that when employees attain positions of authority they tend to be more highly engaged than other employees.building engagement

But the reasons for the increase in levels of engagement probably have more to do with the things that accompany that position than the position itself.  Things like ownership and responsibility for their own world.

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Things like the ability to work autonomously and without the stress of being under the microscope.  Things like being entrusted with oversight of meaningful projects and being held accountable for self-management of that oversight.

These are the kinds of conditions leaders need to put into place to build engagement in their employees.

That’s it for this edition of the Support EDGE. Until next time, be sure all your development initiatives are performance driven and outcomes based.


Eric Svendsen, Ph.D., is principal and lead consultant of SCInc., a learning and development consulting company. Eric has over 20 years experience in creating and executing results-oriented, outcomes-based learning and development initiatives aligned to corporate goals. He specializes in leadership development and coaching, and leading organizational culture-change initiatives around customer support and safety leadership. Eric was personally involved in the development of certification standards, performance standards, exam validation, competency models and training for the customer-support and technical-support industry, and was instrumental in the creation of the only performance-based certification in that industry.

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