In a past issue of supportEDGE we looked at some ways to handle an abusive customer call. But sometimes the customer is simply upset or angry, not abusive, and it would be a mistake to handle those two types of customer calls in the same way. A customer might be upset for a number of […]
Tag Archive | "irate customers"
Handling Irate Customer Calls
Posted on 19 April 2012.
Posted in Customer Care, Support EDGEComments (0)
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