Customer Support Training
Take your Support function to a new level
and learn the skills required to become a
customer-support powerhouse with our
TIER-1 Support Specialist Class!
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Learn at Home, On the Job, Or on the Go...
On your own time and at your own pace!
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Safety Leadership Training
Learn what it takes to drive a
sustainable safety culture with our
"From Compiance to Culture"
If you’re looking for training then you may want to look elsewhere. We’re about development, not training. What’s the difference? Too often managers turn to “training” to solve a performance or behavioral issue expecting that issue to resolve itself afterward. But an increase in performance or a change in behaviors is almost never achieved simply by attending a class or taking a course. Why? Because training is the beginning of the process, but it is only the beginning and should never be thought of as the goal.
A competency is a mixture of knowledge, skills and abilities. Training can satisfy the first of those, but cannot in itself impart a competency. Performance and behaviors change only after training translates into practice which in turn translates into skills development which in turn translates into abilities which then qualify as a competency. At SCInc. we build competency development into all of our training programs so you’re not left to compete the process on your own.
At SCInc. we specialize in organization effectiveness, high-performance culture change, professional skills building and leadership development. Although we have broad experience applying these specializations to a wide-range of industry sectors, our core focus is on IT Support-Services Management and Delivery models and EHS Safety Leadership and Culture solutions.