Not all customer-support providers are confined to phone support. Some provide desk-side support solely; but it’s not uncommon for a support professional to wear both hats. When supporting a customer in person, keep in mind that you still have only a few seconds to create a good first impression. Taking advantage of some key suggestions […]
Tag Archive | "field support"
Essential Skills for Desk-Side Customer Support
Posted on 19 April 2012.
Posted in Customer Care, Support EDGEComments (0)
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