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When you compare the differences between an engaged employee and a disengaged employee in terms of how each one thinks, feels and behaves it becomes pretty obvious why leaders can’t afford not to invest time and capital in raising levels of engagement in the organization and building an engagement culture.

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In our last SupportEDGE article we noted that, barring active effort on your part to build an engagement culture, only a third of your entire workforce is likely to be engaged.  That raises the question of just who they are and why they might be engaged.  The same studies that affirm the 30% rule also […]

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In our last video we looked that what employee engagement is and why it matters.  And there we learned that an engaged employee is someone who is fully involved in, and enthusiastic about their work, and will act in a way that furthers the best interests of the organization.  Wouldn’t it be great to have […]

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It’s a common mistake made every day by managers who seek to develop the skills of their team and mitigate performance issues. Got a skills gap? Training. Got a development need? More training. Got a performance issue? Training . . . training . . . and still more training. Training is defaulted as the solution […]

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