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In our last SupportEDGE article we noted that, barring active effort on your part to build an engagement culture, only a third of your entire workforce is likely to be engaged.  That raises the question of just who they are and why they might be engaged.  The same studies that affirm the 30% rule also […]

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In our last video we looked that what employee engagement is and why it matters.  And there we learned that an engaged employee is someone who is fully involved in, and enthusiastic about their work, and will act in a way that furthers the best interests of the organization.  Wouldn’t it be great to have […]

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One of the keys for building a high performance culture is to build employee engagement.  Employee engagement can be defined as a state of mind in which an employee (1) finds purpose and satisfaction in their work, (2) has positive feelings about the organization, its values and its goals, (3) puts discretionary (or non-mandatory) effort […]

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