Tier 1 Support Specialist
Interactive Online Training
DEMO VERSION
Please note that since this is a demo version of the
training, not all links
on this page are functional. For purposes of demonstrating the training, only
Video Modules 1 & 7 are currently active. Moreover, the course book
itself is an abbreviated version that allows the viewer to cover the first two
modules only. Additionally, of the review exercises that appear under each major
section of video links, only the Customer Service Review is functional.
Welcome to the online DEMO version of Tier 1 Support Specialist training! This training takes the form of a video-taped, interactive seminar.
You will be viewing sessions that were taped before a live audience with
participants who are practitioners in the support industry. What you see in the
video modules is an accurate representation of what you would see if you were to
attend a live event. The only difference is, you'll be sitting at your desk! The class consists of video instruction, class exercises, and
an exam. For
your convenience, the course description, course book, and exam are included in the links below. Though it is not required for the course, it is
recommended that you print out and read both description and objectives. Once
you have finished, you can proceed to the step-by-step instructions below: >>
CT1SS Course Description For
help with course content, email: instructor@scinc.com For
technical assistance, email: webmaster@scinc.com
Step-by-step Instructions for Using the Online Course
Taking this course is a fairly straightforward process. All you need is Windows
Media Player, which you can download below. After that, just follow our easy,
step-by-step guidelines:
1. >>
Download Windows Media Player If
you already have the most recent version of WMP, you can skip this step.
2. >> Download the course book Right click the download link and choose Save Target As . . .
Navigate to a folder on your PC, and click Save. This file requires that
you have a copy of Adobe Reader. To download
a free copy, click here.
3. Print the course book
Once you print the course book, you'll want to bind it using a ringed binder.
4. Follow the course-book instructions
Note where the course book instructs you to begin a video module.
Instructions appear in the left margin of the course book page.
5. Use the video links to the left
Click the link to the specified video module in the list at the left of this
page.
Use the upper set of links if you have a broadband
connection, and the lower section if you have a dial-up connection. The set of
numbers that follows each video module is the length of that module in minutes
and seconds (e.g., 35:14 = 35 minutes and 14 seconds).
6. Complete the exercises
Submit your response to each exercise as it comes up in the list of
video modules. Your response will be sent to a certified instructor, who will
read through it and offer feedback. No grade will be issued for the response;
only an opportunity to check your comprehension of the materials with a live
instructor.
8. Take the Exam
Take the exam to see how well you do. If you pass with 74% correct
answers or more, you have shown competency in the topic areas. If you pass with
an 86% or above, you have demonstrated mastery in the topic areas. NOTE:
The exam has been removed from the demo page; but the exam format resembles the Customer
Service Review exercise linked above.
8. Support Contacts: If you require assistance for any reason, please
send email to the following addresses:
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