SCInc. ESTABLISHED AS AUTHORIZED RESELLER OF CIAC CERTIFICATION TESTING 

SCInc. To Provide Industry Certification Training and Testing for Help Desk & Contact Center Management Professionals

BRENTWOOD, TN – March 1, 2004 – CIAC, the worldwide standards and certifying body for customer care and support professionals, today announced SCInc. as an Authorized Reseller for CIAC Certification testing.  SCInc., a premier support-services consulting, professional development, and training company, will provide industry-standard CIAC Certification testing to help desk and contact center managers and executives. 

SCInc. will also provide training based on industry-established performance standards that prepares help desk and contact center management professionals for successful CIAC Certification testing, and will join an elite group of leading training providers as a member of the CIAC Certification Training Consortium.  As a CIAC Training Partner, SCInc. will provide both CIAC Certification training and testing to streamline the purchase process and establish a single point of contact for individuals and organizations.

Eric Svendsen, CEO of SCInc. and founding Chairman of Help Desk Institute’s e-University, said about the partnership between CIAC and SCInc. “Any effort to raise the standard of professionalism and value in the contact center industry is always a step in the right direction.

SCInc. is delighted to add CIAC Certification to its portfolio of services. CIAC’s commitment to excellence in setting and validating industry standards ensures that a contact center with a CIAC-Certified management team can be justly proud of its accomplishment. We are excited to work with CIAC to bring industry certification to technical customer-support managers and executives.”

Fredia Barry, President of CIAC said, “CIAC is extremely pleased to have SCInc. join the growing network of CIAC Certification Resellers, in particular because of their leadership role in the help desk/technical support industry.  We look forward to working with the SCInc. team to enable customer care and support center management professionals worldwide achieve the industry-respected CIAC Certification credential. 

About CIAC

CIAC is the worldwide standards and certifying body for customer care and support center professionals.  Since its founding in 1998 the not-for-profit CIAC has been dedicated to advancing the business of customer care and support centers by cultivating a class of managers and executives with high-level expertise.  Through industry-established standards and professional certification, CIAC is equipping management professionals in these organizations with the tools to drive top performance.  Go to www.ciac-cert.org or contact CIAC by email at info@ciac-cert.org  or call (1) 615-373-2376 or (1) 888-859-2422 for more information.