FOR IMMEDIATE RELEASE
Enhancing Best Practices in 2004 – Leading Training & Certification Events
for the Support Industry
Denver, Colo. (January 1, 2004) SCInc., a premier industry educator,
will be hosting a series of dynamic certification and training events for
customer support, support center, and help desk professionals— including the
latest industry specific seminars. This opportunity enables you to meet industry
experts, network with colleagues and participate in the widely recognized Help
Desk Institute certifications. The training is designed for support
managers and directors, as well as help desk analysts, who want to sharpen their
skills and enhance proficiency. The scheduled events include:
| Atlanta (Feb 25-27) |
|
Minneapolis (Jul 21-23) |
| Miami (Feb 18-20) |
|
Seattle (Aug 18-20) |
| Dallas (Mar 24-26) |
|
San Francisco (Sep 22-24) |
| Wash DC (Apr 28-30) |
|
Boston (Oct 20-22) |
| Chicago (May 19-21) |
|
Phoenix (Nov 17-19) |
| Philadelphia (Jun 23-25) |
|
San Diego (Dec 15-17) |
For full event and seminar details visit the web site www.scinc.com.
These unique events will deliver expert knowledge and provide support centers
and help desks with a vision for service excellence, strategies that impact
customer retention, revenue generation and operational efficiencies.
Understanding industry standard best practices—such as higher customer
satisfaction, higher one call resolution rate and more—will help inspire the
full excellence support centers can achieve. The certification and professional
development seminars are recognized internationally by the support industry and
were developed by SCInc. for Help Desk Institute, the world’s largest industry
association for help desk and support professionals. The seminars will aid the
support team with enhancing their credibility in the organization, improving
their customer satisfaction rating, elevating employee morale, and understand
industry tools and technologies.
“I have taken several [Help Desk Certification] courses with SCInc,” says
Janet Carner, Help Desk Training Coordinator for IBM. “The courses are
interactive, fun and exciting, and each learning point is transformed into
something that can be used immediately. The instructor has a depth of knowledge
on the subject matter that intrigues the most technical student, and it is
delivered in a way that involves each student right from the start. Timely,
relevant, informative and fun, SCInc. Classes are not to be missed!”
All Certifications and Professional Development Seminars can be brought
in-house to customize the education and further the development of team building
within the organization. Webinar training formats are also available.
For further details contact:
Mechelle Haflich
(toll) 877-916-1510 x 216
mhaflich@scinc.com
www.scinc.com
About SCInc.
SCInc. is a worldwide leader of professional development for computer-support
professionals, as well as a provider of technical and professional documentation
services. They have provided solutions to a number of fortune 500 companies and
were designated by Help Desk Institute as the seminar/curriculum developer for
all U.S. taught HDI Certification classes, as well as an Authorized Training
Partner for these certification seminars. Eric Svendsen, CEO of SCInc., is a
recognized leader in the support industry and serves as Chairman of Help Desk
Institute’s eUniversity.
|
