Premier Help Desk Training Organization announces 2003 Events

Denver, Colo. (January 1, 2003) Eric Svendsen, Ph.D, CEO of SCInc and Chairman of Help Desk Institute’s eUniversity, has announced a series of dynamic certification training events for support professionals in 2003. The next event, targeted to customer support, support center and help desk professionals, will take place on February 26 – 28, 2003 in Miami, FL.

These help desk certification events deliver expert knowledge and provide support centers and help desks with a vision for service excellence, strategies that impact customer retention, revenue generation and operational efficiencies. Understanding industry standard best practices—such as higher customer satisfaction, higher one call resolution rate and more—will help inspire the full excellence support centers can achieve. These certification and professional development seminars, recognized internationally by the support industry, were developed by SCInc. for Help Desk Institute, the world’s largest industry association for help desk and support professionals. These seminars will aid the support team with enhancing their credibility in the organization, improving their customer satisfaction rating, elevating employee morale, and understand industry tools and technologies.

“I have taken several [Help Desk Certification] courses with SCInc,” says Janet Carner, Help Desk Training Coordinator for IBM. “The courses are interactive, fun and exciting, and each learning point is transformed into something that can be used immediately. The instructor has a depth of knowledge on the subject matter that intrigues the most technical student, and it is delivered in a way that involves each student right from the start. Timely, relevant, informative and fun, SCInc. Classes are not to be missed!

The 2003 events tour includes major U.S. cities, including the following:

Miami , FL                    February 26 – 28, 2003
Washington , D.C.         April 23 - 25, 2003
Chicago , IL                   June 25 – 27, 2003
San Francisco , CA        September 24 – 26, 2003
Denver , CO                  November 19 – 21, 2003
San Diego , CA             December 3 – 5, 2003

For further details contact:
Mechelle Haflich
719-473-7621
mhaflich@scinc.net
www.scinc.net