Help Desk Institute Launches HDI eUniversity

Eric Svendsen of SCInc. Named Chair of New HDI eUniversity Program

Colorado Springs, Colo. – September 16, 2002 – Help Desk Institute (HDI), the world's largest industry association for help desk and support professionals, today announced that it has launched HDI eUniversity, providing support professionals with HDI’s online professional development, training and certification programs, as well as training and certification offerings from other leading vendors, including NETg, a part of the Thomson Corporation, and worldwide leader in corporate blended learning solutions.  HDI has appointed Eric Svendsen, Ph.D., as chairman of the new program.

 Eric Svendsen, Ph.D., is CEO of SCInc., (http://www.scinc.com/) a support services organization that specializes in help desk certification and professional development training, as well as technical and professional documentation and course development services. SCInc., an HDI Authorized Training Partner, was selected by HDI to oversee the development of HDI Certification courses taught in the U.S., as well as e-learning courses offered through HDI e-University. Svendsen has provided consulting and training to dozens of Fortune 500 companies; speaks regularly at computer-industry events; has written numerous articles for industry publications such as Support Solutions and HDI’s Support World, as well as several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers.

HDI's new eUniversity will provide HDI’s online certification training program, which includes HDI’s Customer Support Specialist (CSS), Help Desk Analyst (HDA), Help Desk Senior Analyst (HDSA), and Help Desk Manager (HDM) online courseware. In addition to its own courseware, HDI will also offer online training courses from NETg. NETg’s acclaimed catalog of IT, desktop, and professional development courses available through HDI eUniversity will include Wave Boot Camps, which provide accelerated A+, Microsoft-Networking/MCSE and MCSD certification for IT professionals.  

HDI’s eUniversity will feature streaming instruction and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals’ training experience – making training and certification faster, more convenient and less expensive than traditional training classes. 

“With the launch of HDI eUniversity we are furthering HDI’s commitment to the professional development of its members and the IT, help desk, and customer support industry as a whole,” stated Fiona Henderson, director of certification and training. 

“In addition to preparing support professionals for successful completion of HDI Certification, HDI’s eUniversity will offer IT, help desk, and customer support professionals an ever-widening array of online training products to help them meet and exceed their career development goals,” added Svendsen. “HDI has assembled a full complement of products and services to help them align their knowledge and skills with overall business objectives. We are pleased to be offering not only our own courseware, but to be able to also offer products from a leader like NETg, which has a proven record of deploying successful, innovative, reliable and robust learning programs.”

More information is available at http://www.thinkhdi.com/cert/online/default.asp.

About Help Desk Institute

Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, visit the HDI Web site at www.thinkhdi.com.

About SCInc.

SCInc. is a support services organization that specializes in help desk certification and professional development training, as well as technical and professional documentation and course development services. SCInc., an HDI Authorized Training Partner, was selected by HDI to oversee the development of HDI Certification courses taught in the U.S., as well as e-learning courses offered through HDI e-University. SCInc.'s CEO, Eric Svendsen, has provided consulting and training to dozens of Fortune 500 companies; speaks regularly at computer-industry events; has written numerous articles for industry publications such as Support Solutions and HDI’s Support World, as well as several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers.