Help Desk Institute Launches New Program to Certify Instructors To Teach HDI Certification Preparation Courses

COLORADO SPRINGS, Colo. (July 10, 2000) - Help Desk Institute (HDI), the world's largest membership association for service and support professionals announced today the launch of a new program that will certify instructors to teach HDI's new Help Desk Analyst (HDA) Certification preparatory courses. The new group of HDA Certified Instructors will be available to teach courses in various settings, including HDI's regional training events, as well as onsite at customers' facilities.

HDI's Star Series Certification is the first open, standards-based, internationally recognized certification program for help desk professionals. HDI Star Series Certified Instructors will possess either a minimum of one year of relevant training experience; or other training experience. If an applicant's professional background does not match these criteria, equivalent experience will be evaluated and considered. The application and details regarding the program can be found at www.thinkhdi.com/hdi-certification/hda.asp.

"As the curriculum developer and lead instructor for over half a dozen HDI classes during the course of the past decade, I have already enjoyed a long and fruitful relationship with Help Desk Institute. HDI has a well-earned reputation for impeccable quality in this industry; and that is nowhere truer than in the standards it sets for Certified Instructors of its HDA Certification training," said Eric Svendsen, Ph.D., President, SCInc.

About Help Desk Institute: Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI cosponsors the annual Support Services Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 6,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com

About SCInc.: SCInc. is a support services organization that specializes in help desk certification and professional development training, as well as technical and professional documentation and course development services. SCInc., an HDI Authorized Training Partner, was selected by HDI to oversee the development of HDI Certification courses taught in the U.S., as well as e-learning courses offered through HDI e-University. SCInc.'s CEO, Eric Svendsen, has provided consulting and training to dozens of Fortune 500 companies; speaks regularly at computer-industry events; has written numerous articles for industry publications such as Support Solutions and HDI’s Support World, as well as several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers.